Shipping policy
Shipping Policy – Hangar12Customs
Last Updated: 5/5/2026
Order Processing Time
Orders are typically processed within 1–3 business days.
However, due to product demand and production requirements:
- Some items may be made to order
- Processing time may extend up to 7 business days before shipment
If there are any significant delays, we will notify you.
Shipping Rates & Carriers
Shipping costs are calculated at checkout based on:
- Location
- Package weight and size
- Selected carrier and service
We currently ship using carriers such as:
- USPS
- UPS
- DHL international
Customers are responsible for all shipping charges.
Estimated Delivery Times
Delivery times vary based on the selected shipping method and location.
Typical estimates:
- USPS Ground Advantage: 2–5 business days
- USPS Priority Mail: 1–3 business days
- UPS Ground: 2–5 business days
These are estimates only and are not guaranteed.
Shipping Delays
Hangar12Customs is not responsible for delays caused by:
- Carrier issues
- Weather conditions
- High shipping volume
- Incorrect or incomplete shipping addresses
Once an order has been shipped, delivery is the responsibility of the carrier.
Order Tracking
Once your order ships, you will receive a tracking number via email.
Please allow up to 24 hours for tracking information to update.
Incorrect Address / Undeliverable Packages
It is the customer’s responsibility to ensure the shipping address is correct.
If a package is returned due to:
- Incorrect address
- Failed delivery attempts
The customer will be responsible for reshipping costs.
Lost or Damaged Packages
If your package is lost or arrives damaged:
- Contact us within 3 days of delivery
- Provide photos of the package and product
We will work with the carrier to resolve the issue.
International Shipping
International customers are responsible for:
- Customs duties
- Import taxes
- Any additional fees
Hangar12Customs is not responsible for delays caused by customs.
Contact
For any shipping-related questions: